Shipping policy

We aim to get your order to you as quickly as possible. Here's how our delivery works.

Dispatch

Orders are dispatched the same or next working day (Monday to Friday, excluding bank holidays). Once your order has been dispatched, you'll receive an email with your tracking number.

UK delivery

Royal Mail Tracked 48 (2–3 working days) - £3.99, free on orders of £50 or more

Royal Mail Tracked 24 (1–2 working days) - £4.99, or £1.99 on orders of £50 or more

DPD Next Day (1–2 working days) — £5.99, or £3.99 on orders of £50 or more

Royal Mail Special Delivery Guaranteed by 1pm (next working day) - £9.99, or £7.49 on orders of £50 or more

Delivery times are counted from dispatch and are carrier estimates - apart from Special Delivery, they aren't guaranteed, particularly during busy periods.

EU delivery

We also ship to the EU. Shipping costs and estimated delivery times are shown at checkout. Orders shipped outside the UK may be subject to import duties, taxes and customs fees on arrival. These are set by the destination country, are the customer's responsibility, and we're unable to estimate them in advance.

Changes and cancellations

If you need to change or cancel your order, contact us at support@thermalsupply.co.uk as soon as possible. We can make changes as long as your order hasn't been dispatched. Once dispatched, it falls under our returns policy.

Late, lost or damaged orders

If your order hasn't arrived within the expected delivery time, check your tracking first, then contact us at support@thermalsupply.co.uk with your order number and we'll chase it with the carrier. If your order arrives damaged, contact us straight away with photos so we can put it right — see our returns policy for details.