Terms of service

Terms of Service and Conditions of Sale

Last updated: 10 November 2026

1. About us and these terms

Thermal Supply is a trading name of PLK Trading Ltd, registered in England and Wales under company number 17303712.

Registered office and postal contact: PLK Trading Ltd, 128 City Road, London EC1V 2NX, United Kingdom.

Email: support@thermalsupply.co.uk
Website: thermalsupply.co.uk

In these terms, "we", "us" and "our" mean PLK Trading Ltd. "You" means the person using our website or purchasing from us. Your sales contract is with PLK Trading Ltd, not a payment provider, manufacturer or website-hosting provider.

These terms cover our website and sales of vaporisers and accessories to consumers for personal or household use. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. Business or wholesale purchases require a separate agreement; describing a purchase as a business purchase does not remove consumer rights where the buyer legally qualifies as a consumer.

Please read these terms before ordering and retain a copy. The product description, price, delivery information and other legally binding information supplied before purchase also form part of your contract. Nothing in these terms removes or restricts rights that cannot lawfully be excluded.

2. UK-only sales, minimum age and compulsory verification

2.1 UK-only delivery

We accept orders only for delivery to eligible addresses in England, Wales, Scotland and Northern Ireland. Non-UK delivery destinations are not available at checkout. We do not offer delivery to the Channel Islands, the Isle of Man or destinations outside the United Kingdom. Postcode restrictions, delivery availability and any surcharges are disclosed before you commit to an order. We may refuse an order where we reasonably believe a forwarding arrangement is being used to bypass these restrictions.

2.2 Minimum age and purchases for other people

You must be aged 18 or over to place an order. Our 18+ policy applies to every product sold through this website, including accessories that are not themselves subject to a statutory minimum sale age. We do not sell to under-18s or authorise delivery to an under-18 recipient.

You must not buy for anyone under 18 or for anyone else legally ineligible to buy the relevant product. You must not give false information, use another person's identity or documents, or help anyone bypass our checks. We may refuse a purchase where there are reasonable grounds to suspect an unlawful proxy purchase, impersonation or attempted circumvention.

2.3 Compulsory checkout age verification

Age verification is a compulsory part of checkout and order processing. You must provide your own full name, date of birth and address accurately. Our age-verification provider checks these details electronically to establish whether you meet the applicable age requirement. An age-gate confirmation, tick box, payment card or completed payment does not replace this check.

If the electronic check cannot confirm your eligibility, you must complete the provider's secure photo-identification and selfie verification process before your order can proceed. The required documents and instructions will be explained during verification. Do not send identity documents or selfies to our ordinary support email; use the secure verification route provided.

We will not accept or dispatch an order until the required verification has been successfully completed. An order acknowledgement or payment authorisation does not override this requirement. Checks apply to orders placed through any checkout or payment route available on our website.

2.4 Failed or incomplete verification

If verification fails, you do not complete the required checks, or we cannot establish that you are eligible to buy, we will not supply the order. We will reject or cancel the order request and refund all payments taken for it, including delivery charges, without undue delay and within 14 days after rejection or cancellation. An uncaptured payment authorisation will instead be released. We do not charge an age-verification failure, cancellation or administration fee.

You may contact support@thermalsupply.co.uk if you believe that inaccurate information or a technical error caused a failed check. We will explain the available correction or review process. A request for review does not permit dispatch before successful verification. Separate payment-authorisation and proportionate fraud checks may also be required.

2.5 Delivery checks and verification information

Successful checkout verification does not remove the separate age-verification requirement on delivery in section 7. Our Privacy Policy and the notices shown during verification explain how your personal information is handled. Agreeing to these terms is not blanket consent to unrestricted use of your identity documents, images or other personal information.

3. Accounts and customer information

You must provide accurate and complete contact, payment and delivery information and promptly tell us about relevant errors. You must have authority to use the payment method provided.

Keep account credentials secure and tell us promptly if you suspect unauthorised access. You are not automatically responsible for every transaction made through a compromised account; responsibility depends on the circumstances and applicable law.

We may restrict website or account access where reasonably necessary to prevent fraud, unlawful activity, security risks or serious misuse. Any restriction will be proportionate and will not remove rights relating to an existing order, refund, complaint or statutory remedy.

4. Products, descriptions and safe use

We sell vaporisers and related accessories. We do not sell herbs, concentrates, CBD, nicotine or controlled substances through this website. Products must be used only for lawful purposes and in accordance with the manufacturer's instructions.

We must supply goods that are of satisfactory quality, fit for their usual purpose and any particular purpose for which the law requires them to be suitable, and as described. Product descriptions, specifications and expressly agreed compatibility information are not displaced by a general disclaimer.

Images illustrate the products. Screen settings can affect apparent colour, but this does not excuse a material difference from the description. Any material differences, exclusions or limitations must be disclosed before purchase. We will not substitute a materially different product without your agreement.

Check the product's dimensions, compatibility, power requirements and included components before ordering. Ask us before purchase where something is unclear. Our responsibility for inaccurate descriptions or advice is not transferred to you by this request.

Follow all safety, cleaning, charging and maintenance instructions. Use compatible components and power supplies meeting the manufacturer's specifications. Do not defeat safety features or continue using equipment that appears damaged, overheats abnormally or develops a battery fault. Keep products away from children. Contact us about suspected safety defects or recalls.

Our website does not provide personal medical advice or recommend products as treatment for a medical condition. This does not exclude our responsibility for product safety, lawful descriptions or representations we make.

5. Orders and formation of the contract

Before submitting an order, you can review the products, delivery details and total price and correct errors. To order, select your products, add them to the basket, enter your contact and delivery details, complete the checkout age-verification steps, select an available delivery and payment method, review the order, and submit it using the payment button. Any further verification required under section 2 must be completed before acceptance or dispatch. Submitting an order is an offer to buy and includes an obligation to pay if we accept it.

An automated order-received email or payment authorisation does not, by itself, mean that we have accepted your order. We will complete the required age verification before accepting it. Subject to that requirement, we accept your order when we send a dispatch confirmation or an earlier communication expressly confirming acceptance. The contract covers the products identified in that acceptance. Our contracts are concluded in English. We will provide the applicable contract and cancellation information by email or another form you can retain, no later than delivery. We retain order records but do not promise indefinite online access to an individual contract. Keep your emails and order records; contact support@thermalsupply.co.uk if you need another copy, which we will provide where available under our lawful retention arrangements.

Before acceptance, we may decline an order for a genuine reason, including unavailable stock, inability to deliver to the address, failed verification, suspected fraud or a material listing error. We will explain where reasonably possible and refund payments for declined items without undue delay. We will not increase a price or substitute goods without your agreement.

After acceptance, we cannot cancel or alter the contract merely because these terms give us general discretion. Any cancellation or change must be agreed with you or otherwise permitted by law, and your associated remedies remain available.

You may withdraw an offer before acceptance and exercise any cancellation rights after acceptance described below. Dispatch does not, by itself, remove a statutory right to cancel. A request to amend an order may not be practical after fulfilment has begun, but this does not affect those rights.

6. Prices and payment

Prices are in pounds sterling. The total payable, including delivery and any other compulsory charges, will be shown before you place your order. We will not add undisclosed compulsory charges after checkout or charge for optional extras without your express agreement.

The price agreed for an accepted order will not change because we later change our website prices. Discounts apply only on the terms disclosed before purchase and only where lawful. A refund normally reflects the amount actually paid for the relevant goods, including an appropriate allocation of an order-level discount, rather than the undiscounted list price. We will not retrospectively impose a penalty for exercising a statutory right.

Payment must be authorised and received before dispatch unless we expressly agree otherwise. Available payment methods are shown at checkout. We may use payment providers and reasonable fraud-prevention measures, but remain responsible for our obligations as the seller.

Nothing in these terms prevents a lawful payment dispute, chargeback, statutory credit-card claim or complaint to a payment provider. You must not knowingly submit false claims. We will not impose an automatic chargeback penalty or recover more than amounts lawfully due.

7. Age-verified delivery, ownership and risk

7.1 Approved delivery services only

Every order is dispatched using a courier service booked with an 18+ age-verification requirement. An ordinary tracked or signature-only service is not a substitute. We select the courier and may use a different courier only where the replacement meets the same required age-verification and delivery restrictions. This does not permit us to increase an agreed delivery charge without your agreement or disregard an agreed delivery obligation.

We will not dispatch an order to a destination where an appropriate age-verified delivery service is unavailable. We will explain the problem and refund any payment for an order that we cannot fulfil rather than substitute an unverified service.

7.2 Adult handover and identification

Delivery must be made in person to you, or to another adult aged 18 or over whom you authorise to receive the parcel at the approved delivery address, subject to the booked service's requirements. Where the service requires handover to the named purchaser, another adult cannot accept it instead.

The recipient must satisfy the courier's age-verification procedure and present valid original photographic identification whenever required. Accepted identification and any named-recipient requirements will be explained in the delivery information made available before ordering. Commonly accepted identification includes an in-date passport or photocard driving licence, but the booked service's accepted-document rules apply.

Some approved 18+ services use Challenge 25: a recipient who appears under 25 must prove that they are at least 18. Other services may require photographic identification at every handover. You must comply with the procedure for the booked service and should have accepted identification available. A previous checkout check does not entitle you to refuse a required delivery check.

The courier must not hand over a parcel to someone under 18, someone who fails or refuses a required age or identity check, or an unauthorised recipient. If no eligible recipient is available, delivery must not be completed.

7.3 No safe places, neighbours or parcel lockers

Our delivery instructions prohibit unattended delivery, safe-place delivery, delivery to a neighbour and delivery to a parcel locker. You must not request, select or arrange an option that bypasses these restrictions, including through a courier's app or tracking link. A redirection must not remove the age-verification requirement or change delivery to an unapproved address or recipient.

Any alternative delivery or staffed collection arrangement requires our approval and must preserve the applicable age and identity checks. It must not use a prohibited delivery option. We will not authorise delivery without these safeguards merely because you ask us to do so.

7.4 Unsuccessful delivery and refunds

If delivery cannot be completed because no eligible adult is available or a required check is not passed, the parcel must remain with the courier for a compliant redelivery, approved collection or return to us. We will contact you or provide instructions about the available next steps. We may refuse any proposed arrangement that would bypass the required checks.

If delivery fails because you supplied an incorrect address or failed to cooperate with a reasonably required delivery arrangement, any charge for an additional delivery attempt must reflect reasonable additional costs, be explained and agreed in advance, and not penalise the exercise of a statutory right. We will not charge you for delivery failures for which we or our appointed carrier are responsible.

If lawful delivery cannot be completed and no compliant alternative is agreed, we will cancel the undelivered items and refund payments for them, including the associated delivery charges, without undue delay and within 14 days after cancellation. Any earlier statutory refund deadline continues to apply. There is no automatic forfeiture of the purchase price, failed-ID penalty or administration fee. Cancellation and other statutory rights under sections 8 to 12 remain available.

7.5 Delivery times

Delivery options, charges, restrictions and the applicable delivery time or estimate will be provided before purchase. Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days after the contract is made. Any time reasonably needed for pre-contract verification will be explained where it affects the advertised dispatch estimate; it does not remove your cancellation rights or excuse a failure to meet a binding delivery commitment.

If we miss an agreed delivery date or the applicable legal deadline, your rights depend on the circumstances. You may end the contract immediately where we refuse delivery or timely delivery was essential in the circumstances or was agreed as essential before purchase. Otherwise, you may require delivery within a further appropriate period and end the contract if we fail to deliver within it. We will refund sums due without undue delay.

Where a delay is caused by an event outside our reasonable control, we will inform you and take reasonable steps to reduce its effect. This does not remove statutory delivery, cancellation or refund rights or automatically make you responsible for a courier's failure.

7.6 Ownership, risk and delivery problems

We arrange delivery through our appointed carriers. Goods remain at our risk until you, or a person you identify to receive them, takes physical possession. An unauthorised safe-place or neighbour delivery is not made valid merely by a courier recording it as delivered. We will not treat dispatch or a tracking scan alone as conclusive proof that you received the goods. Ownership passes when we have received full payment and the goods have been delivered.

Please report damaged, missing or incorrect deliveries promptly so we can investigate. A request for prompt reporting does not create an artificial deadline that removes your legal rights. Photographs and packaging can assist an investigation but are not invariably required to establish a valid claim.

8. Change-of-mind cancellation

We do not offer a trial period or a general right to use a product and return it because you do not like it. We do honour statutory cancellation rights and any additional return promise expressly agreed at purchase.

Except where a lawful exclusion applies, you may cancel an online purchase without giving a reason. The cancellation period ends 14 days after the day you, or your nominated recipient other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, it ends 14 days after receipt of the last item; equivalent rules apply to goods delivered in multiple lots or pieces. You may also cancel before delivery.

To cancel, send a clear statement to support@thermalsupply.co.uk or write to PLK Trading Ltd at the postal contact address in section 1. You may also notify us by another clear means. Including your name, order number and the goods concerned will help identify the purchase, but no particular wording or form is compulsory. The optional model cancellation form at the end of these terms is available for your use.

It is sufficient to send your cancellation notice before the cancellation period expires. You do not need our permission, a return authorisation number or our reply before the cancellation takes effect. Keep evidence of your notice.

Where the law extends a cancellation period because required information was not supplied, that extended period applies.

9. Sealed vaporisers and hygiene-sensitive accessories

Where goods were supplied sealed and are genuinely unsuitable for return for health-protection or hygiene reasons, the statutory change-of-mind cancellation right is lost if those goods become unsealed after delivery. We do not accept voluntary change-of-mind returns once that exclusion applies, even if you say the product has not been used.

Our vaporisers are supplied sealed. However, the presence of a manufacturer, security or hygiene seal does not by itself make every product exempt from cancellation. We apply the exclusion only where the particular goods satisfy the legal requirements. Any applicable exclusion and relevant seal must be identified in the product information made available before purchase.

Depending on the particular product and its construction, the exclusion may apply to sealed inhalation-contact products or components. It does not automatically apply to every device, replacement part, charger, case, tool or other accessory. Opening a delivery carton or ordinary outer packaging is not, by itself, grounds to refuse cancellation where the relevant hygiene protection remains intact or the product does not qualify for the exclusion.

Please check the description and compatibility before breaking a relevant seal. If a seal is already broken or the product appears contaminated when delivered, contact us promptly; we will not treat that as a seal you broke after delivery.

This hygiene exclusion does not affect rights concerning faulty, unsafe, damaged, misdescribed or incorrectly supplied goods. Opening, using or testing a product does not automatically remove those rights.

If the hygiene exclusion does not apply, unnecessary use or handling may justify a lawful deduction under section 11, rather than an automatic refusal of cancellation. The treatment of other items in a mixed order or bundle depends on the goods and applicable law; unsealing one item does not automatically remove rights over every other item.

10. Returning cancelled goods

For a change-of-mind cancellation, unless we offer collection, send the goods back without undue delay and within 14 days after the day you tell us you are cancelling. Sending them within that period meets the deadline.

Contact support@thermalsupply.co.uk for the appropriate return address and instructions before posting a parcel. Our support team will provide the relevant return destination promptly. This routing request is not a requirement to obtain permission to cancel or exercise a statutory remedy. If we have not specified a return destination, you retain the right to return goods to a contact address we have provided, in accordance with the Consumer Contracts Regulations. We will not reject a valid cancellation because our delay prevented timely return.

For a change-of-mind return, you pay the direct return-delivery cost unless we agree otherwise. This does not apply to reasonable return costs we must bear for a valid faulty-goods or other statutory claim against us. Where goods cannot normally be returned by post, any return cost you must bear must be disclosed before purchase.

Return the relevant item with the components and accessories supplied with it, packaged securely. Retain proof of posting. A tracked service is recommended, but buying a particular service is not a condition of your statutory rights. Original packaging is useful but is not an absolute requirement for a statutory return; any loss in value must be assessed lawfully.

Tell us before posting if goods contain a damaged battery or present a contamination or other transport hazard. Do not send prohibited substances or unsafe batteries through ordinary post. We will explain appropriate arrangements where a statutory return or collection is due. Safety arrangements will not be used to defeat a valid remedy.

Recycling is separate from change-of-mind returns. Our hygiene restrictions do not exclude statutory take-back or recycling obligations for electrical equipment or batteries. Contact support@thermalsupply.co.uk for the arrangements applicable to a waste product. Recycling does not itself entitle you to a refund. Do not post damaged batteries without appropriate safety arrangements.

11. Change-of-mind refunds and deductions

For a valid cancellation, we will refund the payments due, including the cost of our least expensive standard outbound delivery when the whole order is cancelled. The extra cost of an expressly selected premium delivery service does not have to be refunded. For partial cancellations, delivery refunds depend on the charges attributable to the cancelled goods and the applicable legal requirements.

Where we have not offered collection, reimbursement will be made without undue delay and no later than 14 days after we receive the goods back or, if earlier, receive evidence that you sent them back. Where we have offered collection, or goods have not been supplied, reimbursement will be made within 14 days after notification of cancellation. We will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee or require you to accept store credit.

Where legally permitted, we may deduct the actual reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, broadly equivalent to reasonable inspection in a shop. Depending on the product, use for inhalation, loading substances, contamination, damage or missing components may cause such a reduction. We will explain and substantiate a deduction. There is no automatic restocking fee, fixed percentage deduction or automatic loss of the entire refund merely because packaging was opened.

A deduction cannot exceed the relevant goods' price and cannot be made where we failed to supply the cancellation information required for that deduction to be lawful. These rules concern change-of-mind cancellation, not a reduction of the separate remedies due for goods that did not conform to the contract.

12. Faulty, unsafe, damaged or misdescribed goods

We are responsible for goods meeting your rights under the Consumer Rights Act 2015. Contact support@thermalsupply.co.uk with details of the problem and information identifying your purchase. An order number, receipt or other reasonable proof of purchase can be used.

Where the statutory short-term right to reject applies, you normally have 30 days, beginning on the day after delivery and the other relevant legal conditions are met, to reject non-conforming goods for a refund. You are not required to accept a repair instead of exercising that right. If you request or agree to repair or replacement during that period, the statutory pause and extension rules apply.

After that period, you may require repair or replacement, subject to the legal rules where a remedy is impossible or disproportionate. We must provide the appropriate remedy within a reasonable time, without significant inconvenience and at our cost. A price reduction or final rejection may be available where repair or replacement is unavailable, fails, or is not provided within a reasonable time and without significant inconvenience. You do not have to accept repeated unsuccessful repair attempts.

For repair, replacement, price reduction and final rejection, a fault appearing within six months of delivery is generally presumed to have existed at delivery unless we establish otherwise or that presumption is incompatible with the goods or fault. After six months, evidence that the goods failed to conform when supplied may be required. This does not create a six-month limit on your rights or promise a fixed lifespan for every product.

We may reasonably inspect goods and investigate the reported issue. Inspection must not impose an unreasonable obstacle or delay to a valid remedy. We will bear reasonable return or collection costs where required by law. Refunds due following rejection will be made without undue delay and within 14 days after we agree you are entitled to them, using the original payment method unless you expressly agree otherwise. Any deduction for use on final rejection will be made only where the law permits it; no such deduction applies to a short-term rejection, and for these products none applies to final rejection during the first six months.

Original packaging, an intact seal and unused condition are not requirements for a valid faulty-goods claim. We will not require you to pursue the manufacturer instead of exercising rights against us. We will not charge an automatic inspection or handling fee for a statutory claim. Any separately requested, chargeable work outside those obligations requires your prior express agreement.

13. Misuse, wear and additional warranties

A defect caused solely by accidental damage, misuse, incompatible equipment, unauthorised modification or failure to follow reasonable maintenance instructions does not by itself establish that goods were faulty when supplied. Normal wear consistent with reasonable expected durability is not necessarily a defect. These points do not exclude liability for an unrelated inherent fault, inaccurate advice, unsafe goods or inadequate durability.

A manufacturer's warranty or other expressly offered commercial guarantee is additional to your statutory rights. Its specific duration and conditions apply to that additional promise only. Expiry of a warranty, failure to register it or a manufacturer's decision does not automatically end a valid claim against us under consumer law. No universal warranty period is created by these terms.

14. Our responsibility for loss or damage

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.

We supply under these terms for domestic and private use. We are not liable for business losses such as lost business profit, business interruption or lost commercial opportunity arising from use outside that intended purpose. We are not responsible for losses that were not foreseeable or that were caused solely by your own breach or misuse. These limitations apply only where lawful and fair.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other liability or consumer right that the law does not allow us to exclude or limit. These terms do not impose a blanket limit of the purchase price on all claims.

You are not required to indemnify us against every claim or cost connected with your use of our website or products. Any claim we bring for your breach remains subject to the ordinary legal rules, including causation, reasonable mitigation and applicable limits on recoverable losses and costs.

15. Website content, intellectual property and reviews

Website text, images, branding and other original material belong to us or our licensors and are protected by applicable intellectual property law. You may access the site, use product information for personal purchasing purposes, and save or print these terms and your order records. Other copying or commercial exploitation requires permission unless permitted by law.

Do not use the website for fraud, impersonation, unlawful content, harassment, malware, unauthorised access or interference with security. Unauthorised bulk scraping and use that materially disrupts the service are prohibited. These restrictions do not prevent lawful accessibility tools, ordinary browsing or exercise of consumer rights.

You retain ownership of a review or other content you submit. You grant us a non-exclusive, royalty-free permission to display it in connection with the relevant product or our service, including reasonable formatting without changing its meaning. Wider use requiring separate consent will be subject to that consent.

Reviews must reflect genuine experience and must not be knowingly false or conceal a material incentive. We may moderate unlawful, abusive, irrelevant or demonstrably fraudulent content, but will not remove a review merely because it is negative. We will not manufacture reviews or present them misleadingly.

16. Shopify, external services and personal information

Our store uses Shopify's hosting and commerce services. Shopify is not the seller under your contract with us. We remain responsible for our sales obligations. Nothing in these terms requires you to waive any independently enforceable rights against Shopify or another provider.

Third-party websites or optional services may have their own terms. We are not the operator of an independently supplied third-party service, but linking to or using a provider does not remove our responsibility for our own statements, payment arrangements, contractors or legal obligations.

We handle personal information in accordance with applicable UK data protection law. Our separate Privacy Policy and the notices provided during verification explain the providers involved, the information collected, the purposes and lawful basis for processing, any identity matching or automated checks, relevant retention arrangements and how to exercise your data protection rights.

Verification may involve your name, date of birth, address, verification result and, where the initial check is unsuccessful, photographic identification and a selfie. We and the providers involved must use appropriate security and process only the information necessary for the stated lawful purposes. Information needed to evidence a check must not be treated as permission to retain identity-document copies or images indefinitely. Contact support@thermalsupply.co.uk about inaccurate information or a verification-related concern; no correction or review process permits an unverified sale.

Acceptance of these terms is not blanket consent to marketing, non-essential cookies, biometric processing or unrestricted disclosure of personal information. Any processing requiring a separate lawful condition must satisfy that condition. UK-only delivery does not necessarily mean every service provider processes data only within the UK; any restricted international transfers must comply with applicable UK requirements.

17. Complaints and dispute resolution

Send complaints to support@thermalsupply.co.uk or to PLK Trading Ltd at the postal contact address in section 1. Please identify the order, explain the problem and say what resolution you seek. We will investigate, respond without undue delay and explain any proposed remedy or reason for rejecting a claim.

If the complaint remains unresolved, our final response will explain any alternative dispute resolution or other complaints arrangement available for the dispute, and whether we are required or willing to participate. Nothing here makes private arbitration compulsory, prevents you obtaining advice, or removes your right to bring court proceedings.

18. Applicable law and UK courts

These terms and contracts made under them are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the protection of any mandatory consumer laws applicable in your part of the United Kingdom.

You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home jurisdiction. We will bring proceedings against a consumer in the appropriate courts of the part of the United Kingdom where that consumer lives, except where the law permits otherwise. These terms do not require a UK consumer to use a foreign court.

19. Changes and other general provisions

Changes to website prices, descriptions or these terms apply to future orders and do not retrospectively reduce rights under an existing contract. The version supplied when you ordered applies unless a change is required by law or expressly agreed with you.

If a provision is unlawful or unenforceable, the remaining provisions continue so far as they can lawfully operate. An unfair term is not made enforceable simply by a general statement preserving statutory rights. Where consumer terms have different possible meanings, the interpretation required by consumer law applies.

A delay in exercising a right does not by itself waive it. We may transfer contractual rights or obligations only in a way that does not reduce your rights or guarantees; we will tell you where a transfer affects your contract. Legally binding descriptions, statements and promises are not excluded by an "entire agreement" provision.

20. Model cancellation form

Complete and return this form only if you wish to cancel a contract for which a cancellation right exists. You may instead send any clear cancellation statement. The details below are for the customer to complete; all trader details have already been supplied.

To: PLK Trading Ltd, trading as Thermal Supply, 128 City Road, London EC1V 2NX, United Kingdom. Email: support@thermalsupply.co.uk.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s), only if this form is sent on paper:

Date:

Delete whichever alternatives do not apply. An order number may also be included to help identify the purchase, but is not compulsory.